Versand

Processing Time

Orders are normally processed within 1 to 3 business days after payment has been confirmed. You receive an order confirmation email after your order, and a shipping confirmation with tracking information (where tracking is available) once it has shipped.

Delivery Time

Our products are shipped directly from our suppliers. Estimated delivery time is 2 to 4 weeks after your order has been processed. Delivery times are estimates and may vary depending on your location, the shipping method, customs processing, carrier delays or other circumstances outside our reasonable control. If your order is significantly delayed, please contact us and we will investigate.

Shipping Destinations and Rates

We ship to the destinations available at checkout. Shipping costs are calculated and displayed at checkout before you complete your order.

Customs Duties, Import Taxes and Other Charges

For orders shipped outside Switzerland, the destination country may charge customs duties, import taxes, VAT or other fees. Unless stated otherwise at checkout, such charges are not included in the purchase price or shipping cost and may be payable by the customer. These charges are set by the authorities in the destination country and we cannot influence their amount.

Split Shipments

If you order several products, your order may be shipped in separate packages and arrive on different dates. You will not be charged extra shipping solely because of split shipments.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before completing your order. If an order cannot be delivered because of an incorrect or incomplete address, we cannot guarantee delivery and may charge reasonable extra shipping costs for a reshipment. This does not affect your statutory rights.

Lost or Delayed Packages

If your tracking information has not been updated for more than 14 days, or your order has not arrived within 6 weeks after shipment, please contact us at siamandmohamad452@gmail.com. We will investigate the shipment with the carrier where possible.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and its contents if possible and contact us as soon as reasonably possible. For returns, withdrawal and refunds, please see our Returns and Refund Policy.